To date, Pin Humane AI has died – less than a year since its launch. After an acquisition by HP, Humane has closed many basic characteristics of portable and deleted user data powered by artificial intelligence, which makes them useless. Yes, some functions remain, such as checking the battery life (useful!), But you cannot access the voice assistant.
If you have spent $ 700 on an AI pin, you may be wondering what you can do now. These are the risks of being an early adopter, but not obtaining reimbursement on a device that has been broken even before the warranty is in place, it is like a scam. Humane sold around 10,000 units, however Daily yields exceeded sales At one point, there are therefore even fewer pins in the world. However, they are thousands of efficiently useless devices. It is an overview of the amount of electronic waste generated over a year around the world – already at a crisis point – but Humane should have really offered a more responsible approach with the disappearance of AI.
However, there may be no way to collect your money. If you bought the pin in October 2024 (for any reason), you could fall under the typical type 120 -day window to make a recharge with your credit card. However, there are some alternative options. Let’s explore.
File a complaint with the FTC
Killing a product on which consumers have spent money is “unfair and deceptive”. This is what Lucas Gutterman said to Wired by e-mail. He is the campaign director of the campaign designed at Public interest research groups (PIRG).
“When we buy something with announced features, we should get what we pay and when we are torn off, the law should protect us,” explains Gutterman. “I urge all those who bought a human spindle to file a complaint from the FTC so that they can intensify and protect consumers.”
Photography: Federal Commerce Commission
Last year, a coalition of groups like US Pirg and Consumer Reports sent a letter to the Federal Trade CommissionUndering the agency to approach the “software connection”, described as the use of software to control and limit the function of a device after someone bought it. The FTC conducted This tried to determine the software support commitments for more than 180 products, only to note that “almost 89% of the manufacturer’s web pages for these products did not disclose the duration of the software updates.”
Human States warranty That “software and software functionalities” are excluded, which is often the case on many connected products. But the study also noted that it was misleading if the manufacturers market the features of a device but fail to provide software updates to maintain these capacities – this can violate the Magnuson Moss guarantee actwhich was promulgated in 1975 to protect consumers from unfair non-responsibility clauses in guarantees.
“Without transparent labeling of the duration of the management of software, or by removing key functionality announced, manufacturers could violate the act of the FTC by deceiving consumers,” explains Gutterman. “Paying for a product of $ 700 which is supposed to work, then it was said that it could suddenly avoid working human before consumers cannot avoid.”
